Privacy Policy

Privacy Policy for Oliver’s Nannies

Oliver’s Nannies (“we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information we collect from our clients, nannies, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, either through our website or directly in our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, and other contact details.
  • Employment Information: For nannies, we may collect employment history, references, background checks, and other relevant data.
  • Financial Information: Payment details and billing information.
  • Children’s Information: We may collect details related to the children under our care, including names, ages, and any relevant medical information.
  • Website Data: IP address, browser type, pages viewed, and other analytics data when you visit our website. We may also use cookies to enhance user experience and track user behavior on our site.
  • Newsletter Information: When you sign up for our newsletter, we collect your email address and may also ask for additional information in the future to tailor our communications to your interests.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To provide and manage our nanny services.
  • To communicate with you regarding our services.
  • To process payments and manage billing.
  • To perform background checks and verify nanny qualifications.
  • To improve our website and services through analytics.
  • To comply with legal requirements and regulations.
  • To customize and optimize your user experience on our website, including cookie management.
  • To send newsletters: If you have signed up for our newsletter, we use your email address to send you updates. You can unsubscribe from these communications at any time.

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With our employees and contractors who need access to perform their duties.
  • With third party service providers, with your consent, who assist in delivering our services (e.g., payment processors, background check services).
  • If required by law, such as in response to a subpoena or legal process.
  • To protect the rights, property, or safety of Oliver’s Nannies, our clients, or others.

Disclosure of your information

We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:

  • We have your consent.
  • We need to enforce our Terms of Service.
  • We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures.  If the third party fails to comply with our terms, Oliver’s Nannies is not accountable in any way for any liability or reimbursement.
  • We provide such information to third parties who have entered into non-disclosure agreements with us.
  • We provide such information to a company controlled by, or under common control with, Oliver’s Nannies for any purpose permitted by this Policy.
  • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
  • We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Oliver’s Nannies Terms of Service, or as otherwise required by law.
  • We transfer Personal Information about you if Oliver’s Nannies is or its assets are, acquired by or merged with another company.

We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.

4. Data Security

We take reasonable precautions to protect your personal information. This includes using encryption, secure servers, and other industry-standard measures to prevent unauthorized access. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

5. Your Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal requirements.
  • Withdraw your consent to our processing of your personal information.
  • Opt-out of receiving marketing communications, including newsletters.

To exercise these rights, or for more information, please contact us using the details provided below.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Children’s Privacy

We are committed to protecting the privacy of children. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that we have inadvertently received information from a child under 13, we will delete such information from our records.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.